1. Introduction

Welcome to Quentin Residence. By accessing and using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before placing an order.

2. Payment Method

All purchases on Quentin Residence are processed exclusively through Cash on Delivery (COD). You will pay for your order in cash when it is delivered to your provided address. We do not accept any other forms of payment, including online payments, credit/debit cards, or bank transfers.

3. Order Confirmation

Once you place an order, you will receive an order confirmation message or email within 24 hours. Please review all details carefully. If you notice any errors or do not receive a confirmation, contact us at [email protected] immediately.

4. Order Processing and Delivery

Orders are generally processed within 1-3 business days after confirmation. You will be notified once your order has been shipped. Delivery times may vary depending on your location. We aim to deliver within 7-10 business days, but remote areas may take longer.

5. Returns and Refunds

If you are not satisfied with your purchase, you may request a return within 7 days of receiving your order. Returned items must be in unused, original condition. Once approved, refunds will be processed in cash upon return pickup or via our delivery partner. To initiate a return, please contact us at [email protected] with your order details.

6. Damaged or Incorrect Products

If you receive an item that is damaged, defective, or not what you ordered, notify us immediately upon delivery or within 24 hours. Please provide photos and details of the issue to help us resolve the matter quickly.

7. Cancellations

Orders can be canceled before they are dispatched. Once an order has been shipped, cancellation is no longer possible. To cancel, contact [email protected] as soon as possible.

8. Limitation of Liability

Quentin Residence is not responsible for delays or issues caused by incorrect delivery addresses, unforeseen events, or third-party delivery providers.

9. Contact Us

For any questions regarding these terms or any order-related inquiries, please contact us at [email protected].