Introduction

Thank you for shopping with Quentin Residence. We are committed to delivering your outdoor and travel essentials safely and efficiently. Please take a moment to review our detailed shipping policy.

1. Cash on Delivery (COD) Only

At Quentin Residence, we only offer Cash on Delivery (COD) as our payment method. You will pay in cash when your order is delivered. We do not accept online payments, bank transfers, or any other payment methods.

2. Order Confirmation

Once you place an order, you will receive a confirmation message or email with the details of your purchase. Please review this carefully and contact us immediately at [email protected] if there are any issues or if you do not receive confirmation within 24 hours.

3. Order Processing Time

Orders are processed promptly, typically within 1-2 business days. After processing, you will be notified when your order has been dispatched and provided with an estimated delivery date.

4. Estimated Delivery Timeframes

Delivery times depend on your location. While we aim to deliver as quickly as possible, please allow additional time for remote or less accessible areas.

5. Delivery Areas and Coverage

We strive to reach as many locations as possible. If we are unable to deliver to your area, our team will inform you and suggest alternatives if available.

6. Receiving Orders

Please ensure that someone is available at the provided address to receive and pay for the order. If no one is available, we will attempt to contact you and arrange a new delivery time.

7. Damaged or Incorrect Orders

If you receive an item that is damaged, defective, or incorrect, please report it to us immediately upon delivery by emailing [email protected] with your order details and photos if possible.

Contact Us

For any questions or updates regarding your shipment, reach out to us at [email protected].