Introduction

Thank you for shopping with Quentin Residence. We aim to ensure that you are satisfied with your purchases. However, if for any reason you are not completely happy with your order, we offer a straightforward return and refund process. Please read our policy below for more details.

Return Eligibility

• You may request a return within 7 days of receiving your order.
• To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it.
• Returns are accepted only if the product is defective, damaged, or incorrect.

How to Request a Return

To initiate a return, please contact us at [email protected] with the following details:

• Your full name
• Order number
• Reason for return
• Photos or videos (if the item is damaged or defective)

Our support team will review your request and provide further instructions.

Refunds

• Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed in cash at the time of product pickup or replacement.
• Please note that we do not offer online refunds or bank transfers; all refunds are processed in cash only.

Non-Returnable Items

Certain items are not eligible for return, including:

• Items that have been used or damaged due to customer mishandling
• Items returned after the 7-day window

Contact Us

If you have any questions about our Returns and Refunds Policy, feel free to reach out at [email protected].